Everyone knows customer service can make or break a business.
Treat your customers well and they’ll come back time and time again.
This is true regardless of whether your product is a £3 Lip balm or an £1800 laptop.
I know this to be a fact as I sell £3 Lip balm and hubs bought me an £1800 Laptop for Christmas last year.
I pride myself on offering top notch customer service in my business and it means I retain my customers for future orders meaning less time spent marketing and pitching to new customers.
The same is true for Hubs and his favorite PC building company. He bought a custom PC from PC Specialist a few years back and thanks to their awesome customer service he turned to them again when it was time to upgrade my very old and weary laptop. Personally, I was happy to spend around £600 on a bog standard, off the shelf, model. But being the tech snob that he is and knowing how good PC Specialist are at what they do he opted to spend over double my original budget on something a bit better.
I realised just last week why he prefers this company to high street retailers…..half way through editing a clients photo shoot my charger decided to quit! Now, normally this would mean I’d have to scour the many replacements available on Amazon and pay out for a new one. But not this time! A quick phone call to the customer service team and a new charger was sent out and arrived 48 hours later with the promise that if it wasn’t the charger at fault my laptop would be collected and repaired before being couriered back to me. Now THAT is amazing customer service! I must admit I was always a bit cheap when it came to buying….well anything really, but sometimes, when the customer service is REALLY good I really don’t mind paying extra.
One of my business mentors has a saying: How you do anything is how you do everything.
I feel like this applies more to customer service than pretty much any other part of the business because without your customers you don’t have a business at all!
This week’s sharing Sunday is bringing you 2 new businesses I’ve found just this week!
Becky’s Bath Bombs
I’m loving the videos Becky shares on Facebook, the fact all the ingredients she uses are clearly listed on the website and all the products have the relevant safety accreditations.
The hidden toy bath bombs are going on my wish list for the kids and I’m still trying to decide which of the unicorn style bombs or dust I want for me! <3
My second share for today is a wonderful idea called Calendar Mums.
Rachael and local photographer Becky are organising a calendar girls style shoot showcasing mums in all shapes and sizes to create a calendar to raise money for Sands, the stillbirth and neonatal death charity.
I absolutely LOVE this idea and as a mum with wobbly, bobbly bits myself this is something I can absolutely get behind!
I love it when people talk about my businesses. I work really hard to make sure it’s all good sharing and I thought is would be good to pay it forward and spend a bit of time each Sunday to do the same to a couple of small business or products that I love or that are close to my heart.
First up in my first ever sharing sunday is a local baker who makes the most beautiful cakes. (I’ve seen her flowerpot cake in person and I didn’t believe it was actually cake at first!)
Liz at Bubakes not only makes incredible, edible artwork she donates 25p from every order to the charity MIND.
Go check out her story for more information on why this charity is so close to her heart.
Next up is a lovely little online store caled Norah & Me. I stubbled across this small business in a facebook group for self employed parents who home educate their kids and I fell in love with the adoarable charaters on offer!
Most of the items offer a customisable option and the products are CE certified. I’m definitely going to placing an order for Pip soon. I just need to decide on which adorable litlle friend (or 2) will be joining our home (I think the floppy eared bunny is going to be one of them though! 🙂 )